Privacy Policy

1. Overview

Brain Ultimate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

Information You Provide

When you make a purchase, submit a form, or create an account, we collect:

• Contact Information: Name, email address, phone number
• Billing Information: Billing address, payment method (processed securely through our payment processor)
• Shipping Information: Delivery address for physical products
• Account Information: Username and password (if you create an account)
• Communication: Any messages you send us via contact forms or email

Referral Information

If you reach our site from an online advertisement, we record the referring click identifier so we can tell which advertising brings us genuine enquiries. It is stored in a first-party cookie for up to 90 days and, if you submit a form, is attached to your enquiry record. We use it only to measure which advertising works. It is not used to build a profile of you or to target you with further advertising. See Cookies.

Information We Do NOT Collect

• Payment card details (handled directly by our secure payment processor)
• Medical or health information about patients
• Data purchased or obtained from third-party data brokers

3. How We Use Your Information

We use your information for:

• Order Processing: To fulfill your product orders and deliver them to you
• Customer Service: To respond to your inquiries and provide technical support
• Legal Compliance: To comply with applicable laws and regulations
• Transaction Records: To maintain records of purchases for warranty and support purposes
• Security: To protect against fraudulent transactions
• Advertising Measurement: To understand internally which advertising brings us genuine enquiries

4. Information Sharing

We only share your information with:

• Service Providers: Trusted third parties who assist in order fulfillment (shipping companies, payment processors)
• Advertising Platforms: We report back to advertising platforms whether an enquiry became a genuine lead, so that our advertising spend is directed sensibly. This reporting uses the click identifier described in section 2 and does not include your name, contact details, or any medical information.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with continued privacy protection)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Limited access to personal information by authorized personnel only
• Reviewing our security practices and keeping our systems up to date

6. Your Rights

You have the right to:

• Access: Request a copy of the information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Opt out of any marketing communications
• Data Portability: Request your data in a machine-readable format

To exercise any of these rights, please use our contact form and tell us what you would like us to do. We will respond to your request directly.

7. Cookies

We use two kinds of cookies:

• Essential cookies — to maintain your shopping cart and process orders.
• Advertising measurement cookies — a first-party cookie storing the click identifier described in section 2, kept for up to 90 days, so we can tell which advertising brings us genuine enquiries.

We do not use cookies to build advertising profiles or to retarget you with ads across other websites. You can disable cookies in your browser settings; disabling essential cookies may affect your ability to make purchases on our site.

8. HIPAA and Medical Information

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For significant changes, we will notify you via email if you have made a purchase from us.

10. Contact Information