Privacy Policy
Your privacy is important to us
Effective Date: September 8, 2025Table of Contents
Overview
Brain Ultimate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
Our Simple Promise
We only collect information necessary to process your orders and provide customer support. We do not use your data for marketing, personalization, or any purpose other than fulfilling your purchase and legal obligations.
Information We Collect
Information You Provide
When you make a purchase or create an account, we collect:
- Contact Information: Name, email address, phone number
- Billing Information: Billing address, payment method (processed securely through our payment processor)
- Shipping Information: Delivery address for physical products
- Account Information: Username and password (if you create an account)
- Communication: Any messages you send us via contact forms or email
Information We Do NOT Collect
- Payment card details (handled directly by our secure payment processor)
- Medical or health information about patients
- Browsing behavior for marketing purposes
- Third-party tracking data
How We Use Your Information
We use your information exclusively for:
- Order Processing: To fulfill your product orders and deliver them to you
- Customer Service: To respond to your inquiries and provide technical support
- Legal Compliance: To comply with applicable laws and regulations
- Transaction Records: To maintain records of purchases for warranty and support purposes
- Security: To protect against fraudulent transactions
What We DON'T Do
- We don't sell or rent your personal information to third parties
- We don't use your data for marketing without explicit consent
- We don't create user profiles or track your behavior
- We don't share your information except as necessary to fulfill your order
Information Sharing
We only share your information with:
- Service Providers: Trusted third parties who assist in order fulfillment (shipping companies, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Limited access to personal information by authorized personnel only
- Regular security assessments and updates
Your Rights
You have the right to:
- Access: Request a copy of the information we have about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-Out: Opt out of any marketing communications
- Data Portability: Request your data in a machine-readable format
To exercise these rights, please contact us using the information below.
Cookies
We use essential cookies only to maintain your shopping cart and process orders. We do not use tracking cookies or analytics cookies that identify individual users. You can disable cookies in your browser settings, but this may affect your ability to make purchases on our site.
HIPAA and Medical Information
Important Notice
While Brain Ultimate provides medical devices to healthcare providers, our website and online store do not collect, store, or process Protected Health Information (PHI) about patients. Healthcare providers are responsible for maintaining HIPAA compliance in their use of our products.
If you are a healthcare provider, please do not send patient information through our website or contact forms.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For significant changes, we will notify you via email if you have made a purchase from us.
Contact Information
Questions About Our Privacy Policy?
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Brain Ultimate
Phone: 1-888-570-2595
Address: 5910 Shiloh Road East, Alpharetta, GA 30005 Suite 113-114
© 2025 Brain Ultimate. All rights reserved.
This privacy policy was last updated on September 8, 2025.